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The use of this website and the associated linked websites is governed by the policies set forth in this section titled "Terms and Conditions / Policies". The terms and conditions set forth apply to the D&D Jewelry website located at www.jewelplus.com and all its associated linked websites. Please read the following terms and conditions carefully. Using this website or any of its associated linked websites indicates your acceptance of these terms and conditions. These Terms and Conditions govern your use of, and any purchase from the D&D Jewelry website, and constitute an agreement between you and D&D Jewelry. D&D Jewelry reserves the right, at its sole discretion and without any obligation to make changes or modify any of these terms and conditions or any policy or guideline of the website at any time and without notice. Any change or modification will be effective immediately upon posting of the revisions on the Site. Prices are subject to change due to market fluctuations. We reserve the right to discontinue any item in our catalog. Some jewelry items may be enlarged to show beautiful details. All carat weights on gemstones are approximate. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. To understand the terms and conditions that apply to your use of the website, we ask you to review the terms and conditions and any other applicable policies prior to purchase. D&D Jewelry makes no representations concerning any content of sites accessed through jewelplus.com, and will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in those sites.
Jewelplus.com is created with the consumer in mind. Our company goals are simple:
When the jewelplus.com website was initially designed and later launched in the year 2000, through the entire process, we envisioned ourselves as customers. Many updates later, we are still using the same straightforward approach of viewing our website through the eyes of our visitors. The company, its employees, and its website are all fully committed to providing the highest level of jewelry products and services available in the industry. Please bear in mind that, due to the fact that we operate both at retail and wholesale levels, we have a large selection of jewelry in all varieties, and for all occasions. To help you make the best choice possible, we are happy to offer you our expert advice.
We will continue to improve and expand the present website based on consumer needs and expectations. Thus, we encourage you to contact us with your comments, criticisms, and expectations. Yes, we do read them, give them serious consideration, and reflect upon them.
This Agreement, the Terms, the Service, and any modifications thereto may not be assigned or in any way transferred without the prior written consent of jewelplus.com. The terms of this Agreement shall be construed in accordance with the substantive laws of the State of California, United States of America, without giving effect to the principles of conflict or choice of law of such state. Each user hereby consents to the exclusive jurisdiction and venue of courts in Contra Costa County, California, U.S.A. in all disputes arising out of or relating to the use of this Service. Attorney fees & costs in action on the agreement: The prevailing party in any action or proceeding to enforce any provision of this agreement should be awarded reasonable attorney fees and costs incurred in that action or proceeding or in efforts to negotiate the matter. We may also elect to choose third-party organizations for mediation purposes.
To prevent the use of your personal information by unauthorized 3rd parties, and to assure a safe and pleasant shopping environment for you, Jewelplus.com uses the industry standard “Secure Sockets Layer (SSL)” technology. This technology protects your data and secures each and every one of your transactions. SSL encrypts all your personal information, including your name, address, all contact information, and credit card number.
We fully realize that preserving your privacy is vital to our long-term relationship with you. Accordingly, we have a “zero-tolerance” level on sharing any part of your personal information, with other 3rd parties, without your written consent. Please rest assured that your personal information is simply, safe with us.
Jewelplus.com makes every possible effort to make certain that product information in our catalog is listed with a high degree of accuracy by all means. Many images shown are mainly captured using fairly high-resolution digital equipment, and they are what we believe to be an accurate representation of the items we sell and ship. In the event that the product information is incorrect due to a typographical error or maybe an error in information received from our suppliers, Jewelplus.com will inform the customer of the nature of the error and will allow the customer the option of canceling or changing the order. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price.
Our diamond upgrade policy is simple, hassle-free, and centered around your needs. The purchase of any certified diamond from D&D Jewelry automatically qualifies you for our 100% Guaranteed Lifetime upgrading. Anytime after making your initial diamond ring purchase with a certified diamond from D&D Jewelry, the certified diamond can be traded/upgraded for any other in-house diamond with 100% of your original purchase price applied to the new diamond. We offer this program because we are very confident in the quality and value of our diamonds. In this program, at our sole discretion, we will also consider upgrading diamonds purchased elsewhere. Details will be discussed at the time of upgrading. We will do our very best to accommodate all our clients to ensure complete satisfaction with their upgrade purchases. Should you require upgrading, please contact us.
We are happy to assist you in evaluating your custom design requests. D&D Jewelry (jewelplus.com) is not liable for copyright infringements. You are responsible to maintain ownership of the design you submit.
A Diamond (including Lab-Grown Diamond) Laboratory Grading Report ("Report") is an independent 3rd party opinion regarding the quality of a diamond. While such Reports are based upon quantifiable standards, a certain level of subjectivity is always inherent in the diamond grading process. Moreover, the standards that the various diamond laboratories use are not uniform. Accordingly, D&D Jewelry's (jewelplus.com's) transmittal or use of any such Report should not and does not imply D&D Jewelry's agreement with or endorsement thereof.
Further, D&D Jewelry makes no representation or express warranty and disclaims all implied warranties, with respect to the diamond laboratory grading reports accompanying or applicable to the diamonds that it sells, or the accuracy thereof. In no event shall D&D Jewelry or any of its employees or agents be liable to a customer or any other 3rd party for any loss, damage, or expense, or any consequential, incidental, indirect, exemplary, statutory, special, or punitive damages, resulting from an error in or omission from, or the issuance of, use of, or reliance upon, a report, regardless of whether or not the customer or such other 3rd party was advised of the possibility of such damages.
Jewelplus.com Layaway Plan is available to you for all orders with a total purchase price of $500 and beyond. We simply hold and reserve the merchandise, and lock the price for you till it is fully paid within 60 days. We will then ship the merchandise to you. Here is how it works:
To maintain our high level of service and customer satisfaction, we have set forth the following policies regarding shipping:
During the check-out process, please indicate your preferred method of shipping. For USPS First Class mail, please allow 5-10 business days for the delivery of stocked items. Special-Order or Custom-Made items have a delivery time window of 2-6 weeks, depending on the design complexities of each ordered item. Customers will be kept informed and notified of the order status and anticipated/actual shipment date.
We ship internationally, however, due to constraints/delays in customs procedures, any duties, tariffs, etc., orders will naturally require extra time for delivery, and shipping charges are variable. During the check-out process shipping charges shown already include insurance and handling, and will be added to your purchase amount. Please contact us should you have any questions/concerns regarding your order. In any event, we would contact you by e-mail, providing the order status. If you prefer to send your payment, we accept International Money Orders and Bank Wire Transfers.
We accept Checks or Money Orders, should you desire to make payments that way. Please make payments in U.S. dollars for the full amount of the order. Checks must include a valid nine-digit bank routing number (ABA code). All items are shipped only upon verification of funds. Please note that paying by check will slow down the order process due to payment processing and verification of funds. The usual delay for items purchased by checks is 7-10 business days. Please do not hesitate to contact us should you have questions.
Unless noted otherwise in the product listing, money back guaranteed returns are accepted for all non-altered and regularly stocked non-customized items. If you are not satisfied for any reason, you may return your non-customized purchase within 30 days of receipt for a full refund as stated below. Please see below exceptions for brand-name watches & special order jewelry.
Please take note of the following points regarding refunds. Any deviations from the below instructions may result in the decline of your refund request or penalties. We kindly ask you to read carefully and comply:
Jewelplus.com is based in the state of California. State law requires that we charge sales tax only on orders shipped to customers residing in the state of California.
Jewelplus.com is an independent company and is not affiliated with any watch or jewelry manufacturer or distributor.
We are committed to providing the highest quality jewelry that lasts a lifetime. We want you to be happy with your jewelry purchase from us, now and ever after! Your beautiful jewelry was manufactured with meticulous attention to detail by our expert jewelers, and rigorously quality-checked throughout its manufacturing process. The design and precise craftsmanship of all our jewelry is nothing less than outstanding. We are confident in the quality of our merchandise to extend an automatic Lifetime Warranty (referred to as "the warranty" hereinafter) against manufacturing defects on all fine jewelry purchased from our website at www.jewelplus.com (unless otherwise stated on the receipt at the time of sale). A manufacturing defect is defined as any fault in the product’s materials or workmanship at the time of sale.
We are pleased to offer our customers a lifetime warranty against manufacturing defects for jewelry purchased through jewelplus.com with the following exclusions and limitations:
In the rare event that you notice a manufacturing defect, please contact us within one month of your purchase. Upon receipt of the defective merchandise, we will carefully inspect them to make a determination if the aforementioned requirements have been met. Once your warranty is approved, we will repair the defect for no charge. Any returns that do not adhere to the aforementioned requirements may be rejected at our discretion.
All watches are quality-checked prior to shipping for authenticity, correctness of time, and function. Unless otherwise noted on the sales receipt, we provide a “one-year” parts & labor warranty on the “watch movement” to our customers on all new watches purchased from Jewelplus.com. During the term of the warranty, if the “watch movement” is defective in material or workmanship (under normal use), at no charge (including parts and labor), we will repair or replace it. Naturally, our warranty does not cover accidents, misuse, normal wear, and tear, or neglect and does not apply to bracelets, straps, crystals, crowns, or cases. In addition, any work performed on your watch without Jewelplus.com’s authorization will be at the customer’s expense and will automatically void your Jewelplus.com warranty. Should your watch require “Covered Warranty Repairs” during the valid warranty period, it must be returned to Jewelplus.com according to our “Return Policy”. Jewelplus.com is an independent manufacturer and is not affiliated with any watch company or distributor. Jewelplus.com DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS WATCH, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Before offering any “used” watch for sale, we inspect and clearly rate the condition of the watch as Unworn-Excellent, Excellent, and Good. We further authenticate and verify the quality with our watch experts. We provide a “1-year” parts & labor warranty on the “watch movement” to our customers on all “pre-owned” watches purchased from Jewelplus.com. During the term of the warranty, if the “watch movement” is defective in material or workmanship (under normal use), at no charge (including parts and labor), we will repair or replace it. Naturally, our warranty does not cover accidents, misuse, normal wear, and tear, or neglect and does not apply to bracelets, straps, crystals, crowns, or cases. In addition, any work performed on your watch without Jewelplus.com’s authorization will be at the customer’s expense and will automatically void your Jewelplus.com warranty. Should your watch require “Covered Warranty Repairs” during the valid warranty period, it must be returned to Jewelplus.com according to our “Return Policy”. Jewelplus.com is an independent manufacturer and is not affiliated with any watch company or distributor. Jewelplus.com DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS WATCH, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
If we provide and fit the bezel on your watch, we warranty the bezel fit for a period of 30 days from the date of invoice. Do not swim or dive or expose your bezel-fitted watch to any other similar situations where it is submerged to any depth of any fluid; doing so may cause serious damage to your watch and will void your 30 days warranty with us. Jewelplus.com is not liable for any damages caused by water penetration or neglect (i.e. dropping, banging the watch, etc.). Do not expose your bezel-fitted watch to any higher than normal room temperatures (such as sauna, hot tub, etc.); doing so may cause gaskets to lose their shape & sealant properties. In the event your watch is damaged, we can offer you our watch repair services for a fee. Please note that the application of custom accessories will void the watch manufacturer’s original warranty & precludes factory service or selling watches as the original. Jewelplus.com is an independent manufacturer and is not affiliated with any watch company or distributor.
One-year warranty on the “movement only” provided that the watch has not experienced impact and/or has not been tampered with from the time it left our facility (this will be examined & determined by our watch craftsman).