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JewelPlus.com is created with the consumer in mind. Our company goals are simple:
We have built JewelPlus.com simply by thinking that we are as well, a customer. The company, its people, and this website, is fully committed to providing the highest level of service and products available in the industry. Please note that because we deal at both, retail and wholesale levels, we have an enormous range of jewelry items, in all varieties, for all occasions. Should you need it, we can provide you with expert information so that you can make the most informed decision possible.
We will continue to improve and expand the present website based upon consumer needs and expectations. Thus, We encourage you to Contact us with your comments, criticisms, and expectations. Yes, we do read them, take them very seriously, and reflect upon them.
The use of this site is governed by the policies set-forth in this section (Company Policies). Please review them carefully. Your use of this site, and placement of an order indicates your acceptance of these terms and conditions. JewelPlus.com reserves the right in its sole discretion and without any obligation to make changes to this site and policies at any time without notice. Prices are subject to change due to market fluctuations. We reserve the right to discontinue any item in our catalog. Some jewelry items maybe enlarged to show beautiful details. All carat weights on gemstones are approximate. Most of our jewelry items are available in Platinum, Palladium, 24k, 18k, 14k, 10k, 2-tone gold, Sterling Silver, and Contemporary/Alternate Metals, Contact us for Special Requests because our craftsmen are prepared to meet your requirements. JewelPlus.com makes no representations concerning any content of sites accessed through JewelPlus.com, and will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in those sites.
This Agreement, the Terms, the Service and any modifications thereto may not be assigned or in any way transferred without the prior written consent of jewelplus.com. The terms of this Agreement shall be construed in accordance with the substantive laws of the State of California, United States of America, without giving effect to the principles of conflict or choice of law of such state. Each user hereby consents to the exclusive jurisdiction and venue of courts in the Contra Costa County, California, U.S.A. in all disputes arising out of or relating to the use of this Service. Attorney fees & costs in action on agreement: The prevailing party in any action or proceeding to enforce any provision of this agreement should be awarded reasonable attorney fees and costs incurred in that action or proceeding or in efforts to negotiate the matter. We may also elect to choose the Better Business Bureau (BBB) or other organizations for mediation purposes.
To prevent use of your personal information from unauthorized 3rd parties, and to assure a safe and pleasant shopping environment for you, JewelPlus.com uses the industry standard “Secure Sockets Layer (SSL)” technology. This technology protects your data and secures each and every one of your transactions. SSL encrypts all your personal information, including your name, address, all contact information, and credit card number.
We fully realize that preserving your privacy is vital to our long-term relationship with you. Accordingly, we have “zero tolerance” level on sharing any part of your personal information, with other 3rd parties, without your written consent. Please rest assured that your personal information is simply, safe with us.
JewelPlus.com makes every possible effort to make certain that product information in our catalog is listed with high degree of accuracy by all means. Many images shown are mainly captured using fairly high resolution digital equipment, and they are what we believe to be accurate representation of the items we sell and ship. In the event that the product information is incorrect due to typographical error or maybe error in information received from our suppliers, JewelPlus.com will inform the customer of the nature of the error, and will allow the customer the option of canceling or changing the order. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price.
All customer transactions will be carefully documented and kept on file for future reference in the event that you would like to upgrade your Jewelry at anytime. Basically customer would pay for the price difference between the original item and the upgrade item. Details will be discussed at time of trading. We will do our very best to accommodate all our clients to ensure complete satisfaction with their purchases. Should you require upgrading, please Contact us.
Jewelplus.com Layaway Plan is available to you for all orders with total purchase price of $500 and beyond. We simply hold and reserve the merchandise, and lock the price for you till it is fully paid within 60 days. We will then ship the merchandise to you. Here is how it works:
To maintain our high level of service and customer satisfaction, we have set forth the following policies regarding shipping:
During the check-out process, please indicate your preferred method of shipping (shipping charges already include insurance and handling, and will be shown and added to your purchase amount during check-out). For USPS First Class mail, please allow 5-10 business days for delivery of stocked items. Special-Order or Custom-Made items have delivery time window of 2-6 weeks, depending on the design complexities of each ordered item. Customer will be kept informed and notified of the order status and anticipated/actual shipment date.
We ship international, however due to constraints/delays in customs procedures, and duties, tariffs, etc., orders will naturally require extra time for delivery, and shipping charges are variable. During the check-out process shipping charges shown already include insurance and handling, and will be added to your purchase amount. Please Contact us should you have any questions/concerns regarding your order. In any event, we would contact you by e-mail, providing order status. We gladly accept International Money Orders and Bank Wire Transfers, should you wish to mail your payment.
We accept Checks or Money Orders, should you desire to make payments that way. Please make payments in U.S. dollars for the full amount of the order. Checks must include a valid nine digit bank routing number (ABA code). All item are shipped only upon verification of funds. Please note that paying by check might slow down the order process due to payment processing/verification of funds. The usual delay for items purchased by checks is 7-10 business days. Please do not hesitate to Contact us should you have questions.
Unless noted otherwise in the product listing, money back guaranteed returns accepted for all non-altered and regularly stocked non-customized items. If you are not satisfied for any reason, you may return your non-customized purchase within 30 days of receipt for a full refund as stated below. Please see below exceptions for brand-name watches & special order jewelry.
Please take note of the following points regarding refunds. Any deviations from below instructions may result in decline of your refund request or penalties. We kindly ask you to read carefully and comply:
JewelPlus.com is based in the state of California. State law requires that we charge sales tax only on orders shipped to customers residing in the state of California.
JewelPlus.com is an independent company and is not affiliated with any watch or jewelry manufacturer or distributor.
All watches are quality-checked prior to shipping for authenticity, correctness of time, and function. We provide a “1-year” parts & labor warranty on the “watch movement” to our customers on all new watches purchased from JewelPlus.com. During the term of the warranty if the “watch movement” is defective in material or workmanship (under normal use), at no charge (including parts and labor), we will repair or replace it. Naturally, our warranty does not cover accidents, misuse, normal wear and tear, or neglect and does not apply to bracelets, straps, crystals, crowns or cases. In addition, any work performed on your watch without JewelPlus.com’s authorization will be at customer’s expense and will automatically void your JewelPlus.com warranty. Should your watch require “Covered Warranty Repairs” during the valid warranty period, it must be returned to JewelPlus.com according to our “Return Policy”. Jewelplus.com is an independent manufacturer and is not affiliated with any watch company or distributor. Jewelplus.com DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS WATCH, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Before offering any “used” watch for sale, we inspect and clearly rate the condition of the watch as: Unworn-Excellent, Excellent, and Good. We further authenticate and verify the quality by our watch experts. We provide a “1-year” parts & labor warranty on the “watch movement” to our customers on all “pre-owned” watches purchased from JewelPlus.com. During the term of the warranty if the “watch movement” is defective in material or workmanship (under normal use), at no charge (including parts and labor), we will repair or replace it. Naturally, our warranty does not cover accidents, misuse, normal wear and tear, or neglect and does not apply to bracelets, straps, crystals, crowns or cases. In addition, any work performed on your watch without JewelPlus.com’s authorization will be at customer’s expense and will automatically void your JewelPlus.com warranty. Should your watch require “Covered Warranty Repairs” during the valid warranty period, it must be returned to JewelPlus.com according to our “Return Policy”. Jewelplus.com is an independent manufacturer and is not affiliated with any watch company or distributor. Jewelplus.com DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS WATCH, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
If we provide and fit bezel on your watch, we warranty the bezel-fit for a period of 30 days from the date of invoice. Do not swim or dive or expose your bezel-fitted watch to any other similar situations where it is submerged to any depth of any fluid; doing so may cause serious damages to your watch and will void your 30 days warranty with us. Jewelplus.com is not liable for any damages caused by water penetration or neglect (i.e. dropping, banging the watch, etc.). Do not expose your bezel-fitted watch to any higher than normal room temperatures (such as sauna, hot tub, etc.); doing so may cause gaskets to loose their shape & sealant properties. In an event your watch is damaged, we can offer you our watch repair services for a fee. Please note that application of custom accessories will void the watch manufacturer’s original warranty & precludes factory service or selling watch as original. Jewelplus.com is an independent manufacturer and is not affiliated with any watch company or distributor.
One year warranty on the “movement only” provided that the watch has not experienced impact and/or has not been tampered with from the time it left our facility (this will be examined & determined by our watch craftsman).